Last updated: October 29, 2025

Thank you for choosing Sastalead AI, an AI-powered lead generation platform. This Refund & Cancellation Policy outlines the terms governing payments, refunds, renewals, and cancellations of all services and subscriptions offered on [https://sastalead.com].  

By making a purchase or subscribing to our services, you acknowledge that you have read, understood, and agreed to this policy.

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1. No Refund Policy

All payments made to Sastalead AI are final and non-refundable.  

Once a payment has been processed, no refund will be issued under any circumstances, including but not limited to:  

- Change of mind or dissatisfaction with the service.  

- Partial or non-usage of credits.  

- Subscription cancellation before expiry.  

- Mistaken or accidental payments.  

- Account suspension or termination due to policy violation.  

By proceeding with a transaction, the user confirms acceptance of this “No Refund” policy in full.

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2. Subscription and Renewal Policy

- All paid plans are billed in advance, either monthly or annually, based on the selected package.  

- Subscriptions automatically renew at the end of each billing cycle unless canceled before renewal.  

- Users are responsible for managing their own renewals through their dashboard or by contacting support.  

- Renewal charges are non-refundable once processed.  

We recommend users review their plan and renewal dates carefully before completing payment.

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3. Cancellation Policy

- Users may cancel their subscription anytime from their account settings or by emailing help@sastalead.com.  

- Cancellation stops future renewals but does not entitle the user to a refund for the current billing period.  

- Upon cancellation, access to premium features continues until the end of the paid period, after which the account will revert to a free or inactive state.

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4. Payment Failure or Expiry

If a recurring payment fails due to insufficient funds, expired card, or gateway error:  

- The system may attempt to reprocess the payment automatically.  

- Access to paid features may be suspended until the payment is successfully completed.  

- Continued failure to complete payment may result in account deactivation.

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5. Duplicate or Erroneous Transactions

In rare cases of duplicate payment or confirmed technical error, users may request review by contacting help@sastalead.com within 7 calendar days of the transaction.  

If validated, a full refund or service credit will be issued within 7–10 business days.

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6. Fraudulent or Unauthorized Transactions

If you suspect unauthorized or fraudulent charges, contact us immediately at help@sastalead.com. We will investigate and coordinate with the payment gateway or financial institution as necessary.  

Confirmed cases of fraud will be refunded as per the payment processor’s investigation outcome.

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7. Misuse and Policy Violation

Refunds are not applicable for accounts terminated due to:  

- Violation of our Terms of Service or applicable laws.  

- Use of data for spamming, harassment, or unethical marketing.  

- Sharing, reselling, or redistributing AI-generated data outside permitted use.  

Such accounts may be permanently restricted without financial compensation.

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8. Service Interruption or Technical Issues

We strive to maintain 99.9% uptime. However, temporary interruptions due to maintenance or third-party factors may occur.  

Such interruptions do not qualify for refunds or compensation, provided services are restored within a reasonable period.

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9. Governing Law

This policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

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10. Policy Updates

Sastalead AI reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be reflected with a revised “Last Updated” date. Continued use of the platform indicates acceptance of the revised terms.

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11. Contact Information

For any payment or refund-related inquiries, please contact:  

Sastalead AI

Mani Casadona, Kolkata, West Bengal 700160  

📧 help@sastalead.com